PLACING AN ORDER
- Do I need an account to place an order?
No, you do not need to have an account to place an order on our website. However, it is recommended to make an account to check and manage your order status during the delivery process.
- How do I use a promo code or gift card number?
If you have a code, you can enter it on the first stage of your checkout. Then, you’ll see where to enter it right above your order summary.If you have a gift card, this is also where you can apply it to your order. Don’t forget to hit ‘APPLY’ after entering!
*If the code isn’t working, please check it has spelled correctly and no extra spaces.
- Can I cancel or modify my order?
You can cancel or modify an order within 10 hours from purchase by contacting
- What are my payment method options?
You can quickly pay through PayPal.
- How can I track my order?
After the parcel send out, you will receive an email with tracking information.
SHIPPING & DELIVERY
- When will I receive my package?
It takes 5 business days to process your order and then 7-20 business days for delivery.
- How can I keep track of my order?
After you place an order, you will receive a tracking number in your Email. You can either track your order through the Courier website or sign in with your De Lovely Home account and click “My Order” to track the order status.
- Are duties and taxes included?
RETURNS & EXCHANGES
- How do I return an item?
We accept returns on most items within 30 days of purchase free of charge. We do not accept returns after this period.
Please contact us via firstname.lastname@example.org if you require a return, along with the reason.
*Final Sale Merchandise Policy
All items purchased as “FINAL SALE,”including gift cards, gifts with purchase, or discounted merchandise, cannot be returned, exchange, or credit, without exception.
Additionally, all customized or modified items are considered final sales and cannot be returned.
*If your refund is within the original order price amount, your refund will be applied to your original payment method. If your refund amount is more than the actual order price amount, please provide your PayPal account info for your refund. Please be patient as it can sometimes take several days.
- When will I receive my refund?
After we receive the item back, we check the piece according to our Return Policy Approval Process. After inspection, we will notify you via Email whether or not the item qualified for a refund. If yes, the refund will be made via the original payment method within 5-7 business days.
Please feel free to contact us via email@example.com for any further inquiries.